“This is a transition that is not only organizational, but also cultural and value-based, requiring a shared effort aimed at integrating diversity to generate value while preserving the continuity of the company.”

“Generational transition is not just a phase of change, but an opportunity for regeneration: integrating simple and sustainable tools, such as intuitive digital processes, omnichannel communication models, and new consulting methods, allows us to build a bridge between the past and the future.”

“Today, pharmacies are undergoing a double change: one in their audience and one within their teams. On the one hand, senior customers are increasingly well-informed and younger generations rely on the internet for health information; on the other hand, teams are made up of pharmacists of different ages, with different values and expectations.”

“The generational transition of the pharmacy becomes an opportunity to rethink the succession model itself: not just a change of ownership, but a structured business plan.”